What are the modes of payment?
Credit or debit card
Net Banking

The trip fare is calculated after a trip is ended. There are multiple ways to pay the fare:
ezTruck Wallet: You can deposit money in advance in ezTruck Wallet and the fare would be automatically deducted from the available balance. If sufficient balance is not available, the remaining amount has to be paid in cash.
Note: We do not offer any credit facility.

What are the different vehicle types and their sizes?
We support multiple vehicle classes based on the city and its demand. When you click on Book Now, you will be shown a list of vehicle classes we support on both web and mobile app. The dimensions (volumetric) and load (capacity in tonnage) details can be found along with guidance of what can fit cosy in these vehicles (1 bed, 2 chairs, etc..)

How quickly can I get a vehicle?
When you download the app and put your current location, you will be shown the ETA based on the vehicle class selected on the bottom of the screen. Upon booking an auto dispatch will trigger the order and within 30 seconds, acceptance from driver partner will confirm your booking.

What are the prices for booking a vehicle?
Depending on your need, the vehicles can be booked for hourly, half day or full day. For more details on the rate card, please click here to download our app: Android | IOS

Do you provide any extra services or accessories for moving?
We do not provide any additional services besides transportation. We are always open for service suggestions at hello@eztruck.co
Apart from regular transportation, we provide house shifting option, where we will send a vehicle as per your need along with one helper (if required). For rate card and other details please click here to download our app: Android | IOS

What are the goods not allowed to move?
We avoid moving any construction material, dangerous/ inflammable goods, chemicals, unpacked fragile items, etc.

E-way bill
From 1st April 2018, if the invoice value of goods is more than Rs 50,000, e-way bill is mandatory for inter-state movement of goods (movement to other states). For such deliveries, please provide a copy of valid E-way bill and Invoice to our driver partners for smooth and hassle-free movement of goods. If consignment value is less than or equal to Rs 50,000 please provide the partner driver with the copy of invoice, bill of supply or delivery challan. For more info, please refer to the faqs on E-way here: E-way FAQs. For more information on how to generate an E-way bill, please follow the following link Generate E-way bill

Do you provide labour (loading/unloading) services?
Yes, ezTruck has driver-helper categories called the Ace-Helper and the Three Wheeler Helper. If you require additional help in loading and unloading you can choose a vehicle from the mentioned categories and get the help you need.

Can I place a booking in advance?
Yes Customer or Business Owner Can Booking on Advance

Do you serve 24X7 or is there any time limit?
Yes, we do serve you 24x7. Please note that the order confirmation is subject to vehicle availability.

Who pays the toll, parking and other charges?
Toll Charges : These are included in your trip fare So you don’t have to pay for these changes at the time of crossing the toll or pay additional money to the partner. Please note that if a toll falls in your one way trip, then you may be charged a return toll as the partner has to pay the same once he is returning from your drop location.
Parking & Other Charges : The customer has to bear these charge over and above the fare amount. These charges have to be paid to our partner directly.

Will I be charged anything if I cancel the trip?
If you cancel, after a partner is assigned for your trip, then you may be charged a cancellation fee of Rs. 100/-. Conditions for these cancellation charges may vary from time to time.

Are my goods secure?
All our partners go through a background verification process. Also, you can your our tracking system to track your goods live while they are being transported.

Do your vehicles ply during No-entry timings? Do you have No-entry Pass vehicles?
We do have vehicles which carry No Entry Pass (NEP) as well & such vehicles can ply during the no entry timings. (An additional charge may be applicable for NEP vehicles, during the no entry time )

Is there any service guarantee?
We would like to assure you of the accuracy of our ETA & the estimated travel time. However, given the unpredictable nature of traffic & road conditions, we do not provide any service guarantee.

How can I track the vehicle?
The vehicle can be tracked by clicking on the live order in your customer app. Also, we send you an SMS once a partner is allocated on your order.

Can the drop location be changed?
You don't have to! Please ask the driver to proceed to the new location. We will automatically calculate the new price based on the new drop location

In what circumstances can the trip fare change?
The trip fare can change due to the below mentioned reasons:
1. If the Pick up and drop location changes a lot from the originally mentioned ones
2. If the Loading and unloading time exceeds 60 mins
3. If there are multiple stops in the trip
4. If you are particular about the route that needs to be taken by the driver and if that route is different from our recommendation to the driver
5. Other unforeseen issues

What mini trucks to use for shifting goods?
You can choose a mini truck as per the type and weight of the goods you wish to transport. Depending on the type of goods, you can decide whether you want to go for an open body or a closed body mini truck and the weight of goods will help you decide which mini truck would be best suitable for the movement job. Following are the mini trucks available in the market for shifting goods.

How to move furniture around in the city?
The best way to move furniture around the city is through an online app based mini truck provider. These service providers are economical, have verified drivers and gps tracking making them the best option in the current market.

Are the customer’s goods insured by ezTruck?
No the goods are not insured. Our rates do not include any charges towards insurance. But the customer should take insurance for goods being shipped.

Can a customer purchase an insurance on ezTruck’s platform?
We do not offer this facility as of now.

What is the process in case of damage/loss/theft of goods?
If the customer has taken an insurance for his shipment, the customer has to inform us that he / she wishes to lodge an insurance claim and the next steps as advised by his Insurer. If required we can help in the survey process initiated by the Insurer of the customer. We can provide a Certificate of Facts, which is an important document for claiming the insurance.

In case of damage or theft to the customer’s goods or theft during the trip, what is the liability from ezTruck’s side?
ezTruck does not take any liability for the goods being shipped unless it is established with a conclusive evidence, that the damage or theft was due to reckless driving. Only in such cases, after the evidence is shared with us, as per law, the transporter's liability is restricted to the lower of:
(i) value of goods damaged; and
(ii) ten times the freight amount paid or payable,
unless a higher risk rate has been charged and agreed to be paid by the Customer. We do not charge a risk rate and our billable rates are purely a factor of utilization of the vehicle (distance + time) without factoring any of the insurable risks or the value of goods being transported. We accept the goods for shipments on said to contain basis. We would recommend to exercise extreme caution in case of transporting extremely fragile / flammable goods or goods which are prone to damage while transporting. If you have any doubts regarding the goods that may be transported on our platform, please refer to our Terms of service or may kindly get in touch with us on 18002083311
ezTruck Logistics Pvt. Ltd.
#565, AECS Layout - A Block, AECS Layout,
Singasandra, Bengaluru, Karnataka 560068.
CIN- U63030KA2020PTC133903

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