FAQ

FAQ
Questions & Answers

may our FAQ help you properly

You can choose a mini truck as per the type and weight of the goods you wish to transport. Depending on the type of goods, you can decide whether you want to go for an open body or a closed body mini truck and the weight of goods will help you decide which mini truck would be best suitable for the movement job. Following are the mini trucks available in the market for shifting goods.

The best way to move furniture around the city is through an online app based mini truck provider. These service providers are economical, have verified drivers and gps tracking making them the best option in the current market.

All our partners go through a background verification process. Also, you can your our tracking system to track your goods live while they are being transported.

The vehicle can be tracked by clicking on the live order in your customer app. Also, we send you an SMS once a partner is allocated on your order.

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ezTruck Logistics Pvt. Ltd.

Customer Care

Sai Saraswati Complex, District Centre,Chandrasekharpur
Bhubaneswar

1800-208-3311

hello@eztruck.co

World’s Leading Contract Logistics Provider

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Combustibles such as gasoline, oxygen cylinders, lighter liquids, matches, propane bottles, nail polish remover, paints, and fireworks are not allowed.

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The trip fare is calculated after a trip is ended. There are multiple ways to pay the fare:
ezTruck Wallet: You can deposit money in advance in ezTruck Wallet and the fare would be automatically deducted from the available balance. If sufficient balance is not available, the remaining amount has to be paid in cash.
Note: We do not offer any credit facility.

We don’t offer freight insurance, but our partners are professional and well-trained to handle the freight with the utmost care. So you don't have to worry about the item being damaged.

ezTruck packers & movers provide complete solutions from packing to loading, unloading, disassembling, and assembling goods. However, if you're already packing your goods and ready to do heavy work, you can also book a mini truck to save money.

Yes, we do complete dismantling & assembly of furniture wherever possible. Most furniture does not need dismantling but large beds and dining tables may be dismantled to move safely.

Yes, if required we do provide labor/helpers in the time of shifting. The Driver partner will help you in the ground to ground floor movement of goods.

We support multiple vehicle classes based on the city and its demand. When you click on Book Now, you will be shown a list of vehicle classes we support on both web and mobile app. The dimensions (volumetric) and load (capacity in tonnage) details can be found along with guidance of what can fit cosy in these vehicles (1 bed, 2 chairs, etc..)

We do not provide any additional services besides transportation. We are always open for service suggestions at hello@eztruck.co Apart from regular transportation, we provide house shifting option, where we will send a vehicle as per your need along with one helper (if required). For rate card and other details please click here to download our app: Android | IOS

Toll Charges : These are included in your trip fare So you don’t have to pay for these changes at the time of crossing the toll or pay additional money to the partner. Please note that if a toll falls in your one way trip, then you may be charged a return toll as the partner has to pay the same once he is returning from your drop location. Parking & Other Charges : The customer has to bear these charge over and above the fare amount. These charges have to be paid to our partner directly.

We avoid moving any construction material, dangerous/ inflammable goods, chemicals, unpacked fragile items, etc.

If the customer has taken an insurance for his shipment, the customer has to inform us that he / she wishes to lodge an insurance claim and the next steps as advised by his Insurer. If required we can help in the survey process initiated by the Insurer of the customer. We can provide a Certificate of Facts, which is an important document for claiming the insurance.

We support multiple vehicle classes based on the city and its demand. When you click on Book Now, you will be shown a list of vehicle classes we support on both web and mobile app. The dimensions (volumetric) and load (capacity in tonnage) details can be found along with guidance of what can fit cosy in these vehicles (1 bed, 2 chairs, etc..)

ezTruck’s Packers and movers service pack everything safely, including fragile and valuable items. We use bubble wrap, cardboard boxes, packing tape to safely transport household goods and avoid picking up flammable goods.

Yes, we do provide intercity and intracity house shifting services.

Yes, if required we do provide labor/helpers in the time of shifting. The Driver partner will help you in the ground to ground floor movement of goods.

Prices are subject to change if location or route or final product list changes. Prices are subject to change due to the complexity of the shifting process.

No, there are no hidden charges in the quote unless there is a last-minute change in the requirements.

When you download the app and put your current location, you will be shown the ETA based on the vehicle class selected on the bottom of the screen. Upon booking an auto dispatch will trigger the order and within 30 seconds, acceptance from driver partner will confirm your booking.

Depending on your need, the vehicles can be booked for hourly, half day or full day. For more details on the rate card, please click here to download our app: Android | IOS

From 1st April 2018, if the invoice value of goods is more than Rs 50,000, e-way bill is mandatory for inter-state movement of goods (movement to other states). For such deliveries, please provide a copy of valid E-way bill and Invoice to our driver partners for smooth and hassle-free movement of goods. If consignment value is less than or equal to Rs 50,000 please provide the partner driver with the copy of invoice, bill of supply or delivery challan. For more info, please refer to the faqs on E-way here: E-way FAQs. For more information on how to generate an E-way bill, please follow the following link Generate E-way bill

Yes, ezTruck has driver-helper categories called the Ace-Helper and the Three Wheeler Helper. If you require additional help in loading and unloading you can choose a vehicle from the mentioned categories and get the help you need.

Yes, if required we do provide labor/helpers in the time of shifting. The Driver partner will help you in the ground to ground floor movement of goods.

We do not offer this facility as of now.

ezTruck does not take any liability for the goods being shipped unless it is established with a conclusive evidence, that the damage or theft was due to reckless driving. Only in such cases, after the evidence is shared with us, as per law, the transporter's liability is restricted to the lower of: (i) value of goods damaged; and (ii) ten times the freight amount paid or payable, unless a higher risk rate has been charged and agreed to be paid by the Customer. We do not charge a risk rate and our billable rates are purely a factor of utilization of the vehicle (distance + time) without factoring any of the insurable risks or the value of goods being transported. We accept the goods for shipments on said to contain basis. We would recommend to exercise extreme caution in case of transporting extremely fragile / flammable goods or goods which are prone to damage while transporting. If you have any doubts regarding the goods that may be transported on our platform, please refer to our Terms of service or may kindly get in touch with us on 18002083311